Rock*Star Maintenance Plans

What to Expect with Harmonic Heating & Air Conditioning

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The Collaboration Phase, We Will...

1. Assign a project manager to thoroughly discuss all equipment requirements for your space.
2. Present you with accessory and control options to complement your system.
3. Collaborate with you to customize equipment to meet your specific needs and budget.

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Before We Arrive, Please...

1. Remove any valuables from the entry, hallways, and workspace to ensure their safety.
2. Clear a safe path to the furnace and A/C to allow for removal and installation.
3. Clear stairways, halls, entryways, and equipment closet.
4. Clear space around the furnace to allow access and provide adequate workspace.
5. Trim bushes, shrubs and trees that impede access to the A/C and related equipment.
6. Secure any animals that may try to escape through open doors.

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The Day of Your Project, We Will...

1. Arrive on time to respect your busy schedule.
2. Use tarps to protect your wood floors and carpets.
3. Remove all old equipment, scrap metal, garbage, and boxes from new equipment.
4. Be happy to address needs you may have to make your space more comfortable.

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After the Project, We Will...

1. Encourage you to protect your equipment with our Rock*Star Maintenance Program.
2. Register all equipment warranties and process all applicable rebates noted on invoice.
3. Follow up with you via phone to ensure your complete satisfaction.

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Concerns?

1. Look for signs of water on the floor or the system not heating and cooling properly.
2. If something does not seem right.. please call us with any concerns right away.